|
Performance Improvement Process
Use the following chart to understand the typical implementation process for Performance Improvement:
Click here to go back
Performance Improvement Process
Phase |
Technology |
Metrics |
Research Consulting Training
|
I: Implementation and start up: Search for centers of excellence
|
Base Measurecom Suite with auto categorization of comments (first few weeks use with management team only)
Every other week or monthly data collection (listen, build trust).
|
Energy Pulse
Exploratory work
Customized questions
|
Energy Pulse
Exploratory work
Customized questions
|
II: Use communicate-back tools to share learning and continue to create “excellence"” culture
|
Action planning
Manager response
Instant focus group
Personal reports
Event log
Snapshot reporting
|
Customize as needed. Extensive use of open-enfed comment data.
|
Customize communication plans based on data.
Research reports to senior executive team.
Training as needed.
Leadership and management development.
|
III: Make continuous improvement part of the company culture
|
|
Customize; involve employees in ideas for questions.
|
Join Learning Leaders Forum
Annual reviews
ROI reporting
Employee development (learn to energize)
|
Note: Every implementation is customized, but this will provide you with an example of technology, metrics, and research consulting that have worked when clients have the above-mentioned business needs.
|
Solutions Overview